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Return Policy

 

Whatever the item, whatever the reason, we offer a 10-day return policy. You can choose either an exchange or a full refund of the purchase price. All Items must have RNA. We just deduct shipping and handling. Refunds will be applied to your account (minus return shipping) once the item has been received and inspected through our warehouse (does not include some parts or products).

 

Now, for those who need the gritty details:

 

• Optional products do have a restocking fee of 20% of the purchase price, which we deduct from the return refund. Unfortunately, flooring samples do not apply.
• Accessories, venting equipment, optional equipment, and logs are subject to a restocking fee of up to 20% of the purchase price, which we deduct from the return refund.
• Once an order has shipped, it cannot be canceled. You can refuse an order, in which case we offer our standard return policy, where we reduce the round trip shipping cost from your refund.

 

How to make sure we can exchange or refund your item:

 

• Please return all products in original condition and packaging and un-opened/original packaging. Otherwise, we may apply additional charges.
• Please don’t assemble or modify a product before returning. Otherwise, we cannot refund.
• If your item arrived damaged or defective, please Contact us

 

Qualifications for a general return:

 

• Return requested within 10 days of receipt
• Must be in resalable/unused and in original packaging condition
• Must be free from scratches and/or defects
• Must not have been installed
• Must be in the original manufacturer’s box and packaging
• May not have any writing on the original packaging
• May not be missing pieces
• Must not be a clearance/liquidation/closeout item

 

Qualifications for a defective return:

 

Return requested within 30 days of receipt with Manufacturing RNA.

Has a defect that hinders its usability for the purpose in which it was designed and manufactured.

All electronics and other products have manufacturs’ warranty

 

 

Nufireplace.com is not responsible for any labor costs related to handling, installing, or uninstalling items purchased.

 

Items that have had gaslone in them are NOT returnable due to shipping restrictions of hazardous materials. Items that are special ordered may not be returnable. If an item is defective or damaged, we will issue credit in full, or send you an exact replacement. If you're uncertain about any part of this return policy information, or if you have unanswered questions, please contact the appropriate customer service team

 

 

• Shipping charges are not refundable unless the product you’re returning is defective or damaged.
• Taxes and duties on Canadian shipments are fully refundable, but subject to current exchange rates.
• The customer is responsible for including all necessary return documents with the return shipment. If documents are missing, then taxes or duties may be charged to generate new documents and re-import the item back to the United States. These fees will be charged at current exchange rates.
• Returns for Canadian customers may be subject to an additional 3-5 business days of processing time.

 

Order Cancellation Requests

 

If you have a cancellation request before shipping, you can contact the appropriate customer service team listed below. Speaking with a team member allows us to process your request as fast as possible. We can cancel an order up until the time it has left our warehouse. Once the order is en route, it then becomes a return and must follow our return policy listed above.